Returns and Exchanges Policy

Returns and Exchanges

Our return and exchange policy is valid for 30 days from the date of purchase. After this period, we regret that we cannot process a refund or exchange.

Eligibility for a Return or Exchange

To qualify for a return or exchange, the item must:

• Be unused, in its original condition, and in the original packaging.
• Include a receipt or proof of purchase.

Refunds

If eligible, refunds will be processed as follows:

1. Once we receive and inspect your returned item, you will receive an email confirmation acknowledging receipt.
2. We will notify you of the approval or rejection of your refund request.
3. If approved, the refund will be credited to your original payment method within a specified number of business days (timelines may vary depending on your bank or payment provider).

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account for updates.
2. Contact your credit card company, as it may take some time for the refund to be officially posted.
3. Reach out to your bank, as processing times can vary.
4. If you have completed these steps and still have not received your refund, please contact us at support@manuume.com.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange for the same product, please contact us via email at support@manuume.com.
Our team will assist you with the next steps.

Shipping for Returns and Exchanges

To initiate a return or exchange, email us at support@manuume.com for detailed instructions.

• Customers are responsible for the shipping costs of returning items. Shipping costs are non-refundable.
• The delivery time for exchanged items may vary based on your location.
• For items valued over £100, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee the safe receipt of returned items without these measures.